Gone are the days when my sweet firstborn wanted to buy his school supplies months ahead of the start of school. Shopping seems to have become almost as much of a chore for him as it is for me. This year, we bought school supplies 2 days before school started.
As we have in previous years, we spent a considerable amount of time wandering around stores searching for some very specific items indicated on the school supply list, and then, when we couldn’t find some of them, we bought things that are similar but not exactly what the list indicated. “It’s like they just write down something they want us to get without researching to see if it exists,” said the 13-year-old. Yep, he’s right. When we did research online on the specified spiral notebook manufacturer’s website, we found that the specified brand of notebook, with the specified number of subjects and pages, and the specified size of ruled lines, does not exist without perforated pages, but the teacher specified non-perforated pages. So it’s not just that the stores we went to don’t have it – the teacher made up the product, or specified a discontinued product. Yet, there it is on the list.
Not surprisingly, some kids showed up at school the first day this year without one item that all kids were supposed to have, but which wasn’t indicated on the individual class lists, only on the first page of the school supply list packet, which included lists for each preschool, elementary, and middle school grade. This item, a new item this year, and the only item listed at the top of this packet, was in red text in the PDF, as opposed to the black text of every single other item, but it just wasn’t listed in the right place. I’m sure I wasn’t the only parent who printed out only the page with my kids’ lists, and didn’t print out the first page, which included that one item that everyone needed. We did get that item – but we had to go to 4 different stores to get 2 of them, one for each of my kids. It was a bit of a hard-to-find specialty item, one that I’d have listed on each grade’s list, if I were generating the school supply lists.
Another item, specific solid-colored gym shorts, also a new requirement this year, was deleted from the school supply lists, via email, about 17 hours before the first day of school started, right after my husband and kids returned home from purchasing those actual shorts. While commiserating with other parents the next day, one said that she’d just ignore the “fine print” from now on, since her friends did that regarding the gym shorts (never even noticed the gym shorts requirement), and everything worked out fine for them.
These are just school supplies, of course. Really, it shouldn’t be this hard to specify what you want in a way that the reader can understand it and be able to purchase it. Sometimes in my life it’s just school supplies, sometimes it’s construction materials.
Most of us know that buildings are built out of real products bought from real-life distributors, but sometimes not enough time is spent researching a product or assembly to see if different combinations of options are available. It would be better to specify more generically than to send some subcontractor on a wild-goose-chase for an impossibly specific product and to show some impossible combination of options in the drawings.
We all know that line in some contracts that tells us that “the Contract Documents are complementary, and what is required by one shall be as binding as if required by all,” but this is not a license to put information in the wrong place and think that’s fine. Even if it’s in red text. Especially if it’s a specialty product.
Changes happen; there are no perfect documents. But when such changes are made too late, it’s aggravating for everyone – the change itself isn’t that big a deal, but when it comes so late, people, rightly or wrongly, get upset.
Inconsistent communications, requirements listed in the wrong place, and untimely changes make people question the true intent of communications, and, ultimately, ignore the odd ones. Those people may be right – those odd ones often turn out to be accidental, or get value-engineered out – but this throws into question everything that comes from that one communicator – the communicator loses credibility.
All of this speaks to the importance of putting accurate information in the right place and issuing changes in a timely manner. You don’t want the people you are trying to communicate with to vow to ignore your “fine print” from now on.